FAQ & Our Policy

All custom cake orders for both pickup and delivery are to be paid in Full amount during order placement.  

 

This Bakery has the right to refuse sales to any customer if necessary.

ALL SALES ARE FINAL unless noted below: 

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Customer cake pick up and after leaving the shop, customers accept all responsibility for transporting any product to their location. We will not give any refunds if there is a mishap during transit including:

• The cake sliding off after pick up from the shop

• Condensation built up due to temperature change during transport - keep the vehicle temperature cold

• Falling of props and decoration due to transportation and moving vehicles (handlers must take full responsibility) 

• Hand marks and breaking of fondant figures happened after pick-up

• Design and Color change due to transportation/location environment

• Mishandling of the cake setting after pick-up

Once the cake leaves the shop, we have no responsibility for what happens to the cake since we do not know what happens afterward. 

Again, all sales are final once you step out with the cake.  

 

We are happy to advise all our customers as to the best way to transport their cakes should they ask for them, but it is the customer’s responsibility to exercise extreme care when moving and transporting their sensitive cake.
 

Custom Cakes:  Full Refund/Store Credit will not be honored for design disputes.

Partial Store Credit on decorating, design, style:  If you are unhappy with any of the design factors upon pickup, we may be able to make adjustments subject to our discretion and the design of the original product before leaving the shop.  If the decoration is at wrong, after investigating, the customer can request store credit on wrong decoration portion only.

 

No Store Credit/Refund on cake tint/shade/tones:  We do not color match cake to "exact color" requested during the initial consultation.  We will try our best to match the color to "color swatch" provided. This is because of print and digital viewing of color may look different per human eye. Due to environment, time, refrigeration involved with cakes with food colors, food colors may get slightly darker as the time passes by in the cooler.  Please be mindful of this fact.  With this said, Refunds requested due to tint/shade/tone of color will not be honored. 

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Partial Store Credit requested due to wrong cake flavor, filling:  Will only be determined at the discretion of our investigation, the customer can request refund/credit on wrong amount of cake portion minus the decoration labor time/material cost.

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If, by any means, after discussing, the customer still wants a full refund, we'll consider the order fully cancelled without the cake provided.  This will be done with manager approval only.

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We hope you are completely satisfied with everything you purchase from Delicious Cakes. However, we understand things change. Due to the nature of our products, there are some restrictions regarding refunds and cancellations. All cancellations are subject to the owner’s discretion.

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• No refund to the customer is made if a wedding cake order is canceled within 30 days of the event date.

• or within 48 hours of the Custom Cake order pick-up day.

Thank you for your understanding of our refund and cancellation policies.

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How much advance notice do you need to accommodate an order?

• We ask for a minimum of 72 hrs advance notice for any custom cake orders. If an order is more intricate, including sculpting work, fondant, or faux tiers, we encourage a minimum of 1 week's notice.

• we can only do so many specialty cakes in a weekend and our demand is very high so the sooner you can get your order in the better prepared we can be to fulfill your order.

• A 4-6 month lead time for wedding cakes should be sufficient with the exceptions of mid-May through mid-July and mid-September through mid-November. These are peak wedding times in the Dallas area and an 8 or 9-month lead time is recommended.

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Last Minute Order/Pick up

• We always have fresh 6" & 9" cakes available that could serve 12 up to 30 people in our cases at all time!  We can write a message on the cake in any basic color you like.​​

• Other items available are Cupcakes, Petit fours, Cake balls & Cake pops, Bundt Cakes, and Big Alotta Chocolate Chip Cookies that are extra chewy and crispy outside.

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How much are your cakes?

• All of our wedding cakes and special occasion cakes are priced individually by their serving amount and the complexity of their design.  You can always order on the phone or walk in to pick up our fresh, delicious cakes which rotate seasonally. 

• Our 6-inch round cakes are priced from $30 and up serving up to 4 - 8 people per cake

• Our 9-inch round cakes are priced from $60 and up serving up to 12-24 people per cake depending on how it is cut and served.  Please view our cutting and serving size.

  • Please call 972-233-2133 to find out what's available before stopping by.​

 

Can I place an order via email?

• We are more than happy to answer any questions and review design photos via email, however, if you need specific colors for the cake design, we recommend you visit our shop to talk to our consultants about all the details and pick the color from our color chart.

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What is your wedding cake payment policy?

• A 50% non-refundable deposit is required to reserve any order. 

• The remaining balance is due 30 days prior to the event date for wedding orders or on the pick-up day.  Payments can be made by cash, or credit card (Visa, MasterCard, Discover, American Express), Zelle, and Check.  

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Do you deliver or ship your cakes?

• Delivery is available for custom & wedding cakes, cakes that require on-site assembly, and corporate accounts. Deliveries are usually restricted to the DFW metroplex area 30 miles from the shop. Extended distances may be arranged on case-by-case circumstances.  

• We do not ship our cakes except for our bundt cakes.  

• Bundt cakes, however, can be shipped to all states except Hawaii, and Alaska.

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How can I schedule a cake tasting?

• For wedding cake tasting, please visit our weddings page to book an appointment.

• The tasting box is also available for pickup.  Simply choose 6 cake flavors you'd like to try during ordering via www.deliciouscakes.com/weddings and book a tasting.